Do you offer pilot programs?
Yes. We recommend a three-month pilot phase of our telemarketing services at the start of long-term programs to fully measure the true value of the service.
Do you require long-term contracts?
The requirement for having a long-term contract is determined by the overall scope of service. If your project is a campaign-based project, a long-term commitment is not required.
How long does it take to realize results?
It depends on the campaign or service provided. In some cases, you will see immediate results; in other cases, results may not be tangible for two to three months.
How long does it take to start a telemarketing services campaign?
Most campaigns, on average, take two weeks to get underway. When systems need to be set up or integrated -- or legal issues need to be addressed -- campaign deployment can take a month or more.
What is the cost for your service and what is included?
Pricing varies depending on the scope of the service. Call us now for details at +39 06 978 446 60 or +1 718 709 0900
What is the experience level of your agents?
All candidates accepted by 3D2B are hired based on having previous sales experience or equivalent. Prior to providing telemarketing services for you, they are fully trained to represent your company professionally as if they were your own employees.
Where do your agents work from -- your office or their homes?
All agents work from our offices
Do you sell lists? Where do you get the data? Is data verified?
You can rely on us to acquire and build sales leads generation lists that properly target your best prospects to maximize your results. We acquire only verified lists from reputable compilers, publishers and other trusted data sources that can be filtered by industry (SIC), employees and/or revenue, as well as by purchasing responsibility and job function.
Do you record / monitor calls?
Local and federal laws differ between states and countries. In some states and countries it is legal to record and listen into calls without notifying the other caller; however, in some states and countries, two-party notification is required. All inbound calls that we receive to dedicated inbound numbers are recorded and provide a recorded notification message.
What reports do you provide on a project?
As a standard, we provide campaign status reports to show the progress of the business to business lead generation and all other activities, lead conversion rates, country- and/or industry-specific reports, and any other reporting that may provide tangible information to drive the project to success.
What kind of results can I expect?
Appointment setting services perform differently from lead generation services, which perform differently from sales lead qualification services. Also, the scope and expected results are not the same for each campaign. Campaigns that target small/mid-size companies promoting commodity items may produce greater results than a campaign promoting million-dollar, customized solutions to large enterprises.
How many calls do your agents make an hour?
Depending on the campaign and scope of service, our agents make between 10 and 15 calls per hour. Our focus is on quality and generating highly qualified leads and sales opportunities. Our conversations average from two to 20 minutes and sometimes longer if we are qualifying a large opportunity.
What experience do you have in my industry?
We have represented and sold products and solutions into almost every industry and to companies of all sizes, including healthcare, financial, retail, transportation and many others.
Are telemarketing services your primary service offering?
Yes, telemarketing services are the foundation of our service offerings, complemented by all the other services we provide to make 3D2B your full-service marketing resource.
What percentage of your business is inbound vs. outbound?
75% of our telemarketing services are outbound; 25% are inbound.
Do you cover the B2C market?
What guarantee do you provide?
No marketing activity can guarantee results. We can only estimate potential outcomes based on our years of experience and the results we have achieved for our clients.
What makes you different / better than other telemarketing firms?
In addition to our significant experience, 3D2B stands out from other telemarketing firms through the comprehensive product and market training our Business Development Specialists receive before making a single call; the fact that none of our calls are scripted, but are natural person-to-person conversations; our highly dedicated agents are presented as your staff; and 3D2B can reach out to your prospects and customers globally.
What territories do you cover?
Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, The Netherlands, Norway, South Africa, Spain, Sweden, Switzerland, Portugal, United Kingdom, United States and more.
Do you have native speakers?
Yes, all our telemarketing services agents are native speakers.
Do you have a plan based on pay per lead?
Do you have a risk-and-reward model?
On a case-by-case basis, we do offer a risk-and-reward model, after a pilot phase.
Can I have a single agent cover multiple languages?
It is possible, depending on the language requirements and the availability of agents that meet those requirements. However, we like to follow the best practice of assigning only native language agents to a given project.
Do you have part-time agents?
It is a preference of 3D2B to assign only full-time, dedicated agents to each client project. However, on case-by-case basis, a project may require adding agents that are not full time.
Will you provide the database with a campaign?
If required, 3D2B can provide a database for your activity.
Will you translate my documents?
Can I speak with the agents before we hire you to make sure they are qualified?
Can you work on our CRM directly?
Yes, given appropriate access.
Who creates the script?
Our agents never work from a script -- whether they are conducting sales lead generation, appointment setting services, sales lead qualification or other services. Based on your requirements, we will work with you to develop your qualification criteria.
Who trains the agents?
3D2B provides all the sales, soft skills, industry training, and general product training. You would be required to provide us with product specifics and how your products are to be positioned against the competition.
How do you handle competing clients?
As a rule of thumb, we do not solicit competitor clients. In cases where we are running competitor projects simultaneously, they are managed by a separate management team and work in separate locations in our facilities. Everyone on our staff works under a non-disclosure agreement -- confidentiality and security are our highest priorities.
