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10+ years

Sabrina Ferraioli

Sabrina Ferraioli

As Co-Founder and VP Global Sales of 3D2B, Sabrina brings extensive international marketing and sales experience to the company.

Sabrina's professional experience includes six years in New York City as Marketing and Promotion Manager at Hachette Filipacchi's Consumer Electronics Group -- a series of consumer electronics magazines with worldwide distribution.

After relocating to Europe, Sabrina became Account Director at TECHMAR, a leading American customer acquisition company with locations throughout Europe and the U.S. Based in Munich, Germany, Sabrina was responsible for Key Account Management and driving EMEA business development strategies for clients such as HP, Oracle, and Olivetti – an annual combined sales quota of over 210 million USD.

Today, Sabrina is VP of Global Sales, driving 3D2B to new heights. She works closely with the executive management team, establishing the vision for the company and ensuring that all revenue objectives are met. As VP of Global Sales, Sabrina is responsible for building and managing the 3D2B multi-national sales organization, driving all new and existing sales revenue, and developing and implementing new business strategies to acquire, retain and grow 3D2B’s global client portfolio and revenue. 

Sabrina holds a Master's Degree in Advertising from New York Institute of Technology in New York City and is fluent in English and Italian.

How to Gain Influence and Increase B2B Sales Close Rates

Wednesday, 14 June 2017 00:00

Are you ready to increase sales close rates? If so, you may not need to invest in the latest technology, hone your sales techniques or take a new marketing strategy for a spin. Instead, boosting close rates could be as simple as helping your salespeople to rediscover the basics: Putting customer interests first, listening actively and empathizing with their concerns.

  1. Put Customer Interests First

    The Go-Giverby Bob Burg and John David Mann tells the story of Joe, an ambitious go-getter who works at a breakneck pace trying to make his quota. But despite his efforts, things aren’t working out.

    In his frustration, he seeks the advice of a successful mentor, Pindar, who immediately agrees to meet with him. Joe, of course, is somewhat surprised that such an important man would make time for him. It turns out, that’s part of the lesson: Help others, and you’ll end up better off yourself. 

How to Use Business Developers to Execute Account Based Marketing Tactics Successfully

Wednesday, 19 April 2017 00:00

“If you want to go upmarket, which you absolutely must to grow, you have to go outbound. Winning large customers is much more about causing sale, not just catching one.”— Ken Krogue, President and Founder, InsideSales.com

Account-based marketing is quickly gaining popularity. It’s a strategy that aligns sales, business development and marketing around the potential deals that can have the most impact on a company’s future revenues. To execute account-based marketing tactics, you will likely need to transform the approach of your business developers.

The Role of the Business Developer in Account-Based Marketing

How do the account-based business developer’s activities differ from those of typical telesales representatives?

The job of the account-based business developer is to open doors at the big accounts that matter most. So, rather than simply qualifying inbound leads, they use outbound tactics — phone, email and social selling — to stir up sales opportunities with high-value prospects. Based on in-depth research, reps contact prospects in a personalized way that provides value. The emphasis is on long-term gains, not quick hits. 

Scaling Inside Sales for New Product Introductions or Market Expansion

Wednesday, 15 February 2017 00:00

Challenges that are part and parcel of new market expansion and product introductions include executing in-depth market research, filling distribution gaps, honing marketing tactics and building internal resources to support the initiative.

Given that leaders are juggling multiple priorities, it’s not surprising that they sometimes fall flat when attempting to scale inside sales to meet expansion goals. After all, there’s a lot involved — creating a sales process, hiring and training sales people, and ensuring they have the tools they need to do their jobs efficiently and successfully.

Let’s take a quick look at each of these challenges and how to tackle them. 

Customer Centric Selling: The #1 B2B Sales and Marketing Trend in 2017

Wednesday, 01 February 2017 00:00

“The purpose of any business is to create and keep a customer”—Theodore Levitt

Customer-Centric Businesses Will Win

Customer centricity started in the 60s with direct marketing. Since then, the omnipresence of the Internet has increased opportunities for companies and customers to interact. Customers became more connected and empowered and their expectations rose. At the same time, they turned into the main force driving the success (and failure) of businesses.

For instance, it’s now easy for prospects to learn about your products from their peers. Online reviews, LinkedIn discussions and tweets are all at their fingertips.

As a result, organizations that have a laser-like focus on delivering exceptional customer experiences will be tomorrow’s winners. They will align their operations with market needs so they can build products and offer services customers love, deliver them with ease and provide seamless support. In doing so, they will build enduring relationships. 

How to Turn Customer Support Calls into Revenue

Monday, 19 December 2016 00:00

The Focus on Customer Acquisition

If you ever call a company’s customer support department and then call their sales department, you’ll likely notice a difference in the level of service you receive in each situation. Frequently, it seems you are more liable to spend time on hold when you are seeking service than when you are calling to make a purchase.

That’s a sad statement on how many companies perceive the value of existing versus new customers. They place more emphasis on bringing new clients into the fold than on retaining and growing existing accounts.

An eye-opening Gallup study revealed that 71% of B2B customers are either indifferent or actively disengaged with their vendors. In other words, they are likely to end the relationship at any time. Perhaps there’s good reason for this. The vendor has also disengaged from these customers. While companies risk losing these customers, they can achieve 50% higher sales and 34% more profitability with customers who are engaged with them. 

Is B2B Telemarketing Effective

Wednesday, 19 October 2016 00:00

What are the most effective B2B lead generation tactics? How about social media, content marketing and search engine optimization?

Nope.

These shiny new tactics have their place, but according to research depicted in the chart, they pale in comparison to some good old-fashioned tactics. Ranking in the first, second and third spots for B2B lead generation are inside sales, executive events and telemarketing.

B2B Lead Generation: Help Your Prospects Climb the Sales and Marketing Pyramid

Wednesday, 14 September 2016 00:00

We all love the sales funnel…at least in concept. Visually, it’s the perfect model: Our leads pour into the top of the funnel. As they move through the middle of the funnel, marketing and sales both qualify the leads. And buyers flow out the bottom.

Or do they?

With the increasing complexity of B2B purchases, sales cycles are becoming longer, and more decision makers and influencers are involved in the buying decision.

It’s time to stop playing a numbers game and just pouring leads into your sales funnel. Now’s the time to flip the traditional sales funnel on its head and create a new model. The image of a sales and marketing pyramid helps you understand that you need to be more responsive to buyers’ needs throughout the sales process. You must assist them as they climb the pyramid and reach the pinnacle—a decision to buy from you.

The Changing Buyer’s Journey

Where once sales were relatively linear—prospects came into your sales funnel and decided either to buy or not to buy—today’s buying patterns have changed. The buyer’s journey is more complex, more fluid and increasingly self-directed. Above all, we know that leads don’t naturally convert into sales. Left to make the journey on their own, buyers easily stray off course: 

  • Easy Click Comparisons

    With the click of a mouse and a Google search, buyers can find several companies offering similar products/services.

  • Omni-Channel Marketing

    With so many more sources of information at buyers’ fingertips (e.g., social media, webinars, digital advertising, blogs, white papers), the buyer’s journey is no longer linear. Buyers can jump in, download some information, fall out, and just as suddenly return and commit to buying. With so many touch points, it’s difficult to know where buyers are in their journey.

  • Distractions

    Third-party reviews, customers’ referrals and comments, competitors’ promotions and your own content are all helping to disrupt and distract buyers’ already short attention spans.  And when vendors see the sales funnel as a pure numbers game, they’re looking to attract leads—whether committed to buying or not.

Turn the Sales Funnel into a Pyramid

A sales pyramid presents a more accurate model of today’s sales process. It’s a reminder that buyers and vendors must climb several significant steps to reach the top of the pyramid. You need to help them because there is no natural gravitational force downward, drawing them to a decision to buy from you. Instead, leads and prospects need assistance up the pyramid.

As a result, you need a well-defined lead management process that reflects an understanding of each step to the pinnacle. That’s how you’ll be able to transform prospects into customers.

The process includes:

  • Target

    The better you understand who your best customers are, the easier it is to target similar prospects. Review your past sales, identify your best customers and use that insight to build a business persona for companies and decision makers with the highest propensity to buy what you have to sell.

  • Attract

    When you know your market, you can create a message that speaks directly to buyers’ wants, needs and concerns. Apply this message consistently to content disseminated across all media channels, such as blogs, whitepapers, social media, and webinars.

  • Capture 

    Once you’ve drawn prospects to your message, you need to give them a reason to ask for more information. Almost half of marketers create highly specialized landing pages for each campaign, offering valuable content, demos, trials and consultations. In addition to building on your targeted message, include a call-to-action that invites leads to sign up for more information. Alternatively, offer an inbound phone number answered by knowledgeable associates who can collect contact information, qualify leads and answer callers’ questions.

  • Nurture

    Only about 25% of leads are ready to convert when you capture them. Another 25% are likely not qualified. The remainder will convert at some point, but may choose your competition’s offering instead of yours.  If you’re not offering them a helping hand up the pyramid with lead nurturing, it’s good reason for them to stray. With outbound telemarketing and email, marketing can nurture prospects. As they continue to engage and qualify leads, they’re also informing, building trust, and suggesting solutions to real problems. The more personalized the messaging, the better the prospects’ experience. And when they’re ready to buy, you have a better chance that they’ll come to you first.

  • Qualify

    When does a marketing-qualified lead become a sales-qualified lead? It’s an important question because sales and marketing are often at odds. Traditionally, marketing has played a numbers game, thinking the more the better. Sadly, that’s not true. Sales wants a few good leads they believe they can close. Unless marketing and sales agree on their definition of a qualified lead, sales reps will fail to follow up on marketing’s leads.

  • Engage

    With well-qualified leads in hand, sales is prepared to act. And when marketing consistently updates the company’s system of records or CRM, it’s easier for sales to pick up the ball and continue to build their case and engage prospects in the critical discussions that will ultimately close the sales.

  • Measure and Optimize

    Analytics and marketing automation tools have revolutionized our ability to understand the sales and marketing process. Given the increasingly non-linear trajectory of the sales process, tracking prospects’ path to purchase and how they respond to various content and offers becomes more important than ever.

The days of just playing the numbers are past. Today’s marketing and sales teams need to work together to target their best leads with a series of carefully crafted messages and activities that help them climb the sales pyramid. Leads alone are not enough. It’s the ability to convert prospects into customers that raises ROI and increases the bottom line.

B2B Phone Sales Tips: Beating the Voicemail Gatekeeper

Wednesday, 10 August 2016 00:00

Sometimes it seems that for every technological advance, there is a counter-force at work. Take the telephone. It’s a strategic tool for B2B lead follow-up, telemarketing and telesales. But with the ascendancy of voicemail and its handy helper Caller ID, it has become increasingly difficult to get a live prospect on the line.

For the sales rep, the question becomes: How do I break through the voicemail barrier, beat the technological gatekeeper and deliver my message? To leave a message or not to leave a message? That is the question you must answer. Here are some B2B phone sales tips to help you. 

B2B Sales Acceleration: How to Help Buyers Buy

Wednesday, 25 May 2016 00:00

B2B sales acceleration is all about closing more deals faster. When people think about speed, technology often comes to mind. There are, of course, many technologies that accelerate sales, but there’s one that you may not have considered.

According to an article in Forbes by Ken Krogue, one of the keys to sales acceleration is to pick up the phone. While new, shiny tools are exciting to marketing leaders, in the end, what’s most important is increased sales.

It turns out that to help buyers buy, which is what you have to do to sell faster, you actually have to talk to them. What’s interesting, however, is that you don’t need to have a face-to-face conversation. This isn’t just speculation. Research proves it.

The Data Tells the Story

InsideSales.com showed that on average inside sales teams close deals in 69 days while outside sales take 144 days.

A little math is in order. Inside sales programs slash the sales cycle by more than 50 percent!

Why is inside sales so much more efficient?

Inbound Lead Conversion Tips You Need to Know

Wednesday, 18 May 2016 00:00

As a B2B marketer, it’s easy for you to get caught up in lead generation. After all, you often get measured on the number of leads you generate and even the cost-per-lead. But the truth is, none of that matters unless the leads convert. Inbound leads without a strategy for conversion are like kindling and logs without a match. One won’t ignite your sales. The other won’t start a fire.

The leads, however, are the starting point. If you have them, that’s great. Now you just need the match that ignites leads and transforms them into sales. You can find it in these inbound lead conversion tips. 

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