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2016: The Year of the Human Touch in B2B Marketing

Written by Wednesday, 16 December 2015 00:00
2016: The Year of the Human Touch in B2B Marketing
In his newly debuting book, “The Human Brand,” Chris Malone and Susan Fiske talk about how human beings developed the split-second ability to judge people on their intentions and capabilities. It was a matter of survival for our ancestors. Today they write, we still judge people based on “these same two categories of social perception, which are known as warmth and competence.” When someone exhibits both qualities, trust develops. If warmth is lacking, suspicions and envy take over. If competence is not evident, we feel sympathetic. In the worst case, when someone is neither warm nor capable, there’s little chance for a budding relationship. The research presented in this book goes beyond the human-to-human relationship to the human-to-brand relationship. We judge brands by their warmth and competence too. Those perceived to have both attributes are more likely to develop deep, enduring relationships with their customers. Now that’s something to aspire…

5 Mistakes You Need to Avoid When Marketing IT Solutions

Written by Wednesday, 25 November 2015 00:00
5 Mistakes You Need to Avoid When Marketing IT Solutions
No one said that tech marketing was easy. After all, you’re trying to reach IT leaders — some of the busiest people on the earth. Not only that, other companies are hot on their trails too. Naturally, they’re seeking cover, doing everything they can to avoid vendors and stay focused on their never-ending to-do’s. Given the challenges of reaching your target audience, you need to have your marketing and sales ducks in a row. Where are marketers going wrong?
Outsourcing marketing tasks is a trend that’s here to stay. There are many reasons for this, including: Change in Marketing Functions Because of the influence of technology and the web, marketing functions are changing more rapidly than ever before. It’s hard for an internal team to keep up with the shifting environment as well as their business and the markets it serves. Today’s Integrated Marketing Requires Diverse Skill Sets You need high-level leaders to craft your marketing strategy and guide its implementation. Also, executing digital marketing requires an array of specialists. These include web designers and developers, content and copywriters, graphic designers and videographers. In addition, you may need gurus of social media marketing, marketing automation, conversion optimization, search engine marketing, search engine optimization, digital display advertising, email marketing and more. And digital is only part of the marketing equation. For B2B marketing, you have to add the human touch.…

How to Improve Sales and Achieve Quota

Written by Wednesday, 02 September 2015 00:00
How to Improve Sales and Achieve Quota
“Procrastination makes easy things hard, hard things harder,” Mason Cooley, an American writer. It’s September. We’re almost into the fourth quarter (Q4) and John, the Vice President of Sales, is in a mild panic. It’s not surprising. After all, time’s running out to meet his quota and sales are soft. How did he get into this position? When he arrived at work at the beginning of January, he was full of optimism for the New Year and ready to tackle the sales challenges. Ahead of him stretched twelve long months to make it all happen. Plenty of time to fill the pipeline, nurture leads and convert them into sales. Or so he thought. It seems like this missing link is made of gold. What are these sales lead management teams doing that is multiplying the number of ready-to-buy prospects while cutting marketing costs? But things didn’t work out that way.…

How to Critique Recorded B2B Telemarketing Calls

Written by Wednesday, 22 April 2015 00:00
How to Critique Recorded B2B Telemarketing Calls
When you’re managing business-to-business telemarketing representatives, you can record their conversations and use them as learning opportunities. If one agent is particularly productive, you can listen to recordings of her phone calls to determine what sets her apart from the others. Also, if another is having difficulty meeting their goals, you can re-live their conversations and learn where they go off track. Before doing anything, however, become aware oflocal and federal laws related to recording calls and ensure that you abide by them. What to Listen For When you’re listening to recordings to find out why some representatives are successful and others struggle, pay attention to these areas.